• Coronavirus - Important Advice

    If you suspect that you have the Coronavirus, please do not go to a GP surgery, pharmacy or hospital.

    More Information
    Cartoon germs
  • Shingles, Flu & Pneumococcal Vaccinations

    Information on who is eligible for these vaccinations

    More Information
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  • Welcome to The Quay Surgery

    We are currently accepting new patients, click the button below for more information.

    More Information
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  • Patient Participation Group

    The PPG is a group of patients who are willing to contribute some of their time to the development of the practice and its health services.

    We invite anyone with an interest to enquire about joining.

    More Information
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  • Appointments

    Appointments can be made by telephone, via the internet or by visiting reception during opening hours.

    More Information
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  • Repeat Prescriptions

    Patients with a stable medical condition on regular medication are issued with a "repeat" order form.

    More Information
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  • Clinics & Services

    We offer a range of clinics and services at the practice.

    More Information
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To view, print or save our practice booklet, click here
i weld, argraffu neu achub ein llyfryn ymarfer cliciwch yma
Signs & Symptoms of Cancer
My Health Online
Cervical Screening
Choose Well (PDF, 124KB)

Unfortunately, due to an increase in coronavirus cases in the area, we need to ask all staff, patients and other visitors to wear masks when at the practice.

Unless you are exempt, please wear a mask when you visit the practice, until further notice.


“From the warmth and safety of my house, there is no hanging on the phone or waiting for a call-back.  For me, there is no disappointment, but confidence instead that I will get a response back within a reasonable time”

Click here for more information on eConsult

During this ongoing COVID-19 pandemic...

Our preferred method of contact with the surgery is via the phone or eConsult.

Please contact the surgery on 01244 814272.

If you have an appointment please bring a mask with you and inform the receptionist so that they can arrive you.

Due to limited 2 metre distancing seating we ask that you do not bring anyone with you unless you need assistance from a car.

 Parents with children please keep them with you at all times.

Prescriptions during this ongoing COVID-19 pandemic...

When requesting a repeat prescription our preferred method is via My Health on Line (MHoL)

If you are not already signed-up please ring 01244 814272 and we can assist you with this.

Otherwise if you are signed-up with the pharmacy managed prescription service offered by your local pharmacy please continue to hand your repeat requests into them and they can liaise with the practice to get them ordered for you.

The surgery has stopped accepting requests over the phone as the country is now moving on from the lockdown phase and is starting to open up.

Help us to stay safe, thank you.

Welcome To The Practice

General practice is open...

...but because of the Coronavirus pandemic the way patients are seen in primary care has changed.

  • If you feel unwell or have any worrying symptoms, such as potential signs of cancer, you should seek medical assistance. GP practices are open and here to help but because of the need to minimise the amount of face to face contact to keep you safe, most appointments in the first instance are carried out over the phone or via video. In an emergency, for example if you think you might be having a heart attack or stroke, call 999.
  • If a face to face appointment is needed you will still be seen in person by a GP. Telephone appointments are not suitable for everyone – if you need a physical examination or blood test, for  example. You and your GP can reach a decision on what is best for you.
  • If you have Coronavirus symptoms you should stay at home for at least 10 days from when your symptoms started and call NHS 111 if your symptoms worsen. You should arrange to take a test by visiting www.nhs.uk  or by calling 119 but do not go to a GP surgery, pharmacy or hospital.

Important notice for patients

Please bring your own facemask with you if you have an appointment

Patients to come to appointment by themselves unless they require Carer support.


Vaccinate your child on time it is important to continue to attend your childs routine vaccination appointment. Safe vaccination clinics are our priority.

MMR Vaccination Reminder

Image says: MMR Vaccination Reminder. It's important to attend your child's routine vaccinations when invited. 20% of measles cases result in one or more serious health complications. 95% of the population need to be fully vaccinated to:

  • prevent measles outbreak
  • to protect the small number of vulnerable children who cannot have the MMR vaccine

2 doses required at:

  • 13 months
  • 3 years and 4 months

A full course is over 99% effective in preventing measles. To be most effective doses should be taken on time missed a dose? It's never too late to catch up just speak to your GP or Health Visitor


If you have any of the following symptoms:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Please do not attend your local hospital unless it is an emergency

If you are concerned that you have COVID 19 please visit the COVID 19 symptom checker - https://111.wales.nhs.uk/SelfAssessments/symptomcheckers/COVID19.aspx

If you already have a My Health Online Account please speak to reception in order that we can update your records.

Also if you are interested in setting up an account or would like some more information about the service please speak to one of the receptionists. Click here to download a request for a My Health Online Account form.

The Quay Surgery website provides many online facilities, including appointment booking and cancellation, registration, prescription ordering, and much more. It also contains a vast range of health information and resources, along with practical information on visiting the surgery. We hope you find the website useful and informative.

About our practice

The Quay Surgery is part of the Connah’s Quay Health Centre. The practice is based on the ground floor of the Health Centre.

The practice area runs from the railway bridge through Shotton, to College CAMBRIA in the west and the A55 to the south. Parking is available in The Quay Practice car park.

Text Servicing Service

We have a Text Servicing Service for our patients with pre-booked appointments.

When booking pre-booked appointments can you please check with reception to make sure that the mobile numbers we have for you is correct so that you can benefit from this new service.

Click here to download the consent form – for use of SMS texting

Disabled Access

The Quay Surgery car park has disabled bays. We are positioned on the ground floor of The Quay Surgery and the building is DDA compliant.

Training Practice

The Quay Surgery is a training practice for general practitioners with Dr Harney, Dr Angharad Fletcher & Dr OJ Parry as the trainers. If you do not wish to have the student present during your consultation, please inform the reception staff prior to seeing the doctor.

Contact Details

The Quay Surgery

  • Telephone 01244 814272
  • Out of Hours 111
  • Fax 01244 821204
Opening Hours

Additional Information

We are closed weekends and bank holidays. In emergencies, when the surgery is closed, please ring 01244 814272 for a contact number.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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