These statistics show the activity seen in the Medical Practice for each month
April 2025
Total number of phone calls: 3727
Number of calls answered within two minutes: 1454
Number of calls abandoned: 638
Items issued via prescription: 3386
Referrals made: 459
Fit notes issues: 110
Administrative communications issued (letters/emails): 316
Text messages sent and received: 1957
Total digital requests submitted to practice: 1195
March 2025
Total number of phone calls: 3825
Number of calls answered within two minutes: 1444
Number of calls abandoned: 663
Items issued via prescription: 3356
Referrals made: 534
Fit notes issues: 129
Administrative communications issued (letters/emails): 348
Text messages sent and received: 1346
Total digital requests submitted to practice: 1303
February 2025
Total number of phone calls: 3778
Number of calls answered within two minutes: 1108
Number of calls abandoned: 762
Items issued via prescription: 3217
Referrals made: 488
Fit notes issues: 462
Administrative communications issued (letters/emails): 523
Text messages sent and received: 1308
Total digital requests submitted to practice: 1275
January 2025
Total number of phone calls: 4177
Number of calls answered within two minutes: 1093
Number of calls abandoned: 943
Items issued via prescription: 3421
Referrals made: 518
Fit notes issues: 148
Administrative communications issued (letters/emails): 1104
Text messages sent and received: 1870
Total digital requests submitted to practice: 1414
December 2024
Total number of phone calls: 3523
Number of calls answered within two minutes: 1153
Number of calls abandoned: 632
Items issued via prescription: 3317
Referrals made: 419
Fit notes issues: 125
Administrative communications issued (letters/emails): 404
Text messages sent and received: 2839
Total digital requests submitted to practice: 1047
November 2024
Total number of phone calls: 3539
Number of calls answered within two minutes: 1498
Number of calls abandoned: 527
Items issued via prescription: 3338
Referrals made: 507
Fit notes issues: 120
Administrative communications issued (letters/emails): 480
Text messages sent and received: 1584
Total digital requests submitted to practice: 1079
October 2024
Total number of phone calls: 4120
Number of calls answered within two minutes: 1688
Number of calls abandoned: 716
Items issued via prescription: 3828
Referrals made: 517
Fit notes issues: 124
Administrative communications issued (letters/emails): 532
Text messages sent and received: 2728
Total digital requests submitted to practice: 1287
September 2024
Total number of phone calls: 0.
We are in the process of switching phone providers and do not have this data for this month.
Number of calls answered within two minutes: 0.
We are in the process of switching phone providers and do not have this data for this month.
Number of calls abandoned: 0.
We are in the process of switching phone providers and do not have this data for this month.
Items issued via prescription: 3,347
Referrals made: 501
Fit notes issues: 127
Administrative communications issued (letters/emails): 521
Text messages sent and received: 3,184
Total digital requests submitted to practice: 1,189
August 2024
Total number of phone calls: 0.
We are in the process of switching phone providers and do not have this data for this month.
Number of calls answered within two minutes: 0.
We are in the process of switching phone providers and do not have this data for this month.
Number of calls abandoned: 0.
We are in the process of switching phone providers and do not have this data for this month.
Items issued via prescription: 3,266
Referrals made: 395
Fit notes issues: 108
Administrative communications issued (letters/emails): 501
Text messages sent and received: 2,253
Total digital requests submitted to practice: 1,088
July 2024
Total number of phone calls: 0.
We are in the process of switching phone providers and do not have this data for this month.
Number of calls answered within two minutes: 0.
We are in the process of switching phone providers and do not have this data for this month.
Number of calls abandoned: 0.
We are in the process of switching phone providers and do not have this data for this month.
Items issued via prescription: 3505
Referrals made: 582
Fit notes issues: 131
Administrative communications issued (letters/emails): 563
Text messages sent and received: 1668
Total digital requests submitted to practice: 1157
June 2024
Total number of phone calls: 3430
Number of calls answered within two minutes: 514
Number of calls abandoned: 316
Items issued via prescription: 3190
Referrals made: 453
Fit notes issues: 107
Administrative communications issued (letters/emails): 502
Text messages sent and received: 1305
Total digital requests submitted to practice: 1065
May 2024
Total number of phone calls: 3983
Number of calls answered within two minutes: 308
Number of calls abandoned: 439
Items issued via prescription: 3370
Referrals made: 566
Fit notes issues: 113
Administrative communications issued (letters/emails): 516
Text messages sent and received: 1353
Total digital requests submitted to practice: 1172
April 2024
Total number of phone calls: 4107
Number of calls answered within two minutes: 373
Number of calls abandoned: 585
Items issued via prescription: 3481
Referrals made: 507
Fit notes issues: 131
Administrative communications issued (letters/emails): 501
Text messages sent and received: 1485
Total digital requests submitted to practice: 1266
March 2024
Total number of phone calls: 3424
Number of calls answered within two minutes: 562
Number of calls abandoned: 346
Items issued via prescription: 3302
Referrals made: 490
Fit notes issues: 98
Administrative communications issued (letters/emails): 530
Text messages sent and received: 1547
Total digital requests submitted to practice: 1070
February 2024
Total number of phone calls: 4189
Number of calls answered within two minutes: 718
Number of calls abandoned: 1136
Items issued via prescription: 3232
Referrals made: 488
Fit notes issues: 133
Administrative communications issued (letters/emails): 574
Text messages sent and received: 1533
Total digital requests submitted to practice: 1124
January 2024
Total number of phone calls: 4429
Number of calls answered within two minutes: 680
Number of calls abandoned: 1080
Items issued via prescription: 3473
Referrals made: 464
Fit notes issues: 137
Administrative communications issued (letters/emails): 653
Text messages sent and received: 1426
Total digital requests submitted to practice: 1220
December 2023
Total number of phone calls: 3244
Number of calls answered within two minutes: 349
Number of calls abandoned: 606
Items issued via prescription: 3313
Referrals made: 410
Fit notes issues: 103
Administrative communications issued (letters/emails): 513
Text messages sent and received: 2731
Total digital requests submitted to practice: 918
November 2023
Total number of phone calls: 3938
Number of calls answered within two minutes: 486
Number of calls abandoned: 789
Items issued via prescription: 3500
Referrals made: 495
Fit notes issues: 129
Administrative communications issued (letters/emails): 659
Text messages sent and received: 1398
Total digital requests submitted to practice: 1220
October 2023
Total number of phone calls: 4164
Number of calls answered within two minutes: 584
Number of calls abandoned: 936
Items issued via prescription: 3345
Referrals made: 479
Fit notes issues: 128
Administrative communications issued (letters/emails): 511
Text messages sent and received: 2628
Total digital requests submitted to practice: 1005
September 2023
Total number of calls to surgery: 4295
Number of calls answered within two minutes: 610
Number of calls abandoned: 979
Items issued via prescription: 3590
Referrals made: 476
Fit note issued: 127
Administrative Communications Issued: 555
Text Messages Sent and Received: 2626
Total digital requests submitted to practice: 1072
Appointments - Total: 5916
Appointments - Seen: 5768
Appointments - DNA: 148
August 2023
Total number of calls to surgery: 4472
Number of calls answered within two minutes: 784
Number of calls abandoned: 1274
Items issued via prescription: 3320
Referrals made: 484
Fit note issued: 102
Administrative Communications Issued: 615
Text Messages Sent and Received: 3796
Total digital requests submitted to practice: 4423
Appointments - Total: 4514
Appointments - Seen: 4405
Appointments - DNA: 109
July 2023
Total number of phone calls: 3875
Number of calls answered within two minutes: 532
Number of calls abandoned: 836
Items issued via prescription: 3325
Referrals made: 519
Fit notes issues: 119
Administrative communications issued (letters/emails): 803
Text messages sent and received: 1514
Total digital requests submitted to practice: 1208
June 2023
Total number of calls to surgery: 4052
Number of calls answered within two minutes: 624
Number of calls abandoned: 1046
Items issued via prescription: 3434
Referrals made: 485
Fit note issued: 110
Administrative Communications Issued: 603
Text Messages Sent and Received: 1107
Total digital requests submitted to practice: 1083
Appointments - Total: 5331
Appointments - Seen: 5236
Appointments - DNA: 95
May 2023
Total number of phone calls: 3726
Number of calls answered within two minutes: 755
Number of calls abandoned: 1230
Items issued via prescription: 3119
Referrals made: 564
Fit notes issues: 116
Administrative communications issued (letters/emails): 400
Text messages sent and received: 1070
Total digital requests submitted to practice: 1198
Appointments - total: 4051
Appointments - seen: 3974
Appointments - DNA: 77
April 2023
Total number of calls to surgery: 3726
Number of calls answered within two minutes: 755
Number of calls abandoned: 1230
Items issued via prescription: 3119
Referrals made: 564
Fit note issued: 116
Administrative Communications Issued: 400
Text Messages Sent and Received: 1070
Total digital requests submitted to practice: 1198
Appointments - Total: 4051
Appointments - Seen: 3974
Appointments - DNA: 77
March 2023
Total number of phone calls: 4,380 (up from last month by 557)
Number of calls answered within two minutes: 646 (up from last month by 97)
Number of calls abandoned: 874 (down from last month by 165)
Items issued via prescription: 3,345 (up from last month by 188)
Referrals made: 234 (down from last month by 47)
Fit notes issues: 119 (up from last month by 2)
Administrative communications issued (letters/emails): 505 (up from last month by 44)
Text messages sent and received: 1,226 (up from last month by 245)
Total digital requests submitted to practice: 1,102 (up from last month by 199)
Appointments - total: 5,485 (up from last month by 698)
Appointments - seen: 5,363 (up from last month by 687)
Appointments - DNA: 122 (up from last month by 11)