These statistics show the activity seen in the Medical Practice for each month
September 2023
Total number of calls to surgery: 4295
Number of calls answered within two minutes: 610
Number of calls abandoned: 979
Items issued via prescription: 3590
Referrals made: 476
Fit note issued: 127
Administrative Communications Issued: 555
Text Messages Sent and Received: 2626
Total digital requests submitted to practice: 1072
Appointments - Total: 5916
Appointments - Seen: 5768
Appointments - DNA: 148
August 2023
Total number of calls to surgery: 4472
Number of calls answered within two minutes: 784
Number of calls abandoned: 1274
Items issued via prescription: 3320
Referrals made: 484
Fit note issued: 102
Administrative Communications Issued: 615
Text Messages Sent and Received: 3796
Total digital requests submitted to practice: 4423
Appointments - Total: 4514
Appointments - Seen: 4405
Appointments - DNA: 109
June 2023
Total number of calls to surgery: 4052
Number of calls answered within two minutes: 624
Number of calls abandoned: 1046
Items issued via prescription: 3434
Referrals made: 485
Fit note issued: 110
Administrative Communications Issued: 603
Text Messages Sent and Received: 1107
Total digital requests submitted to practice: 1083
Appointments - Total: 5331
Appointments - Seen: 5236
Appointments - DNA: 95
May 2023
Total number of phone calls: 3726
Number of calls answered within two minutes: 755
Number of calls abandoned: 1230
Items issued via prescription: 3119
Referrals made: 564
Fit notes issues: 116
Administrative communications issued (letters/emails): 400
Text messages sent and received: 1070
Total digital requests submitted to practice: 1198
Appointments - total: 4051
Appointments - seen: 3974
Appointments - DNA: 77
April 2023
Total number of calls to surgery: 3726
Number of calls answered within two minutes: 755
Number of calls abandoned: 1230
Items issued via prescription: 3119
Referrals made: 564
Fit note issued: 116
Administrative Communications Issued: 400
Text Messages Sent and Received: 1070
Total digital requests submitted to practice: 1198
Appointments - Total: 4051
Appointments - Seen: 3974
Appointments - DNA: 77
March 2023.
Total number of phone calls: 4,380 (up from last month by 557)
Number of calls answered within two minutes: 646 (up from last month by 97)
Number of calls abandoned: 874 (down from last month by 165)
Items issued via prescription: 3,345 (up from last month by 188)
Referrals made: 234 (down from last month by 47)
Fit notes issues: 119 (up from last month by 2)
Administrative communications issued (letters/emails): 505 (up from last month by 44)
Text messages sent and received: 1,226 (up from last month by 245)
Total digital requests submitted to practice: 1,102 (up from last month by 199)
Appointments - total: 5,485 (up from last month by 698)
Appointments - seen: 5,363 (up from last month by 687)
Appointments - DNA: 122 (up from last month by 11)