Definition of Social Media
Social media is a type of interactive online media that allows parties to communicate instantly with each other and allows the sharing of data in the public forum.
Social media covers, but is not limited to Twitter, Facebook, Instagram, YouTube and TikTok.
Social Media use as a patient of The Quay Surgery
The surgery recognises that many patients use social media in a personal capacity. In that capacity patients must not post anything that damages the reputation of the surgery or make personal comments regarding the staff.
Examples of social media misuse may include (this list is not exhaustive):
- Posting offensive or critical messages about the surgery/ practice staff or Doctors
- Posting content that could breach practice confidentiality
- Posting derogatory or inappropriate pictures or comments about patients/staff/GP or the practice in general
- Reposting or sharing material of an offensive, sexual, political or religious nature and linking such content to the practice.
If any offensive social media posts are brought to our attention, we will contact our patient/s involved. The posts may be viewed as defamatory. This could result in the patient/s being removed from our practice list.
We would ask you contact the Practice Manager and Assistant Practice Manager via telephone 01244 814272 ext 320 or email to Nicola.Parry5@wales.nhs.uk and Benjamin.Williams4@wales.nhs.uk rather than posting offensive comments about the practice or any of our staff.
We welcome all feedback positive or negative as it gives us the opportunity to review the services we provide, and where necessary make changes.