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The Quay Surgery
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BBC Health News
I should have twigged Covid threat earlier, admits Boris Johnson
06 Dec 2023 17:35
The former PM tells the pandemic inquiry he initially underestimated the challenge posed by the virus.
Covid study: mRNA vaccines could be fine-tuned
06 Dec 2023 16:25
The revolutionary technology could be updated for even greater accuracy, research suggests.
Data breach by Addenbrooke's Hospital reveals patient information
06 Dec 2023 15:21
Cambridge MP calls for a full review after Addenbrooke's Hospital apologises for two data breaches.
Junior doctors plan nine days of strikes, after talks collapse
05 Dec 2023 14:30
Walkouts are planned on three days in the run-up to Christmas and six days in the new year.
Blood in urine cancer warnings to appear in men's toilets
06 Dec 2023 00:08
The awareness messages will be carried on urinal mats as part of efforts to detect male cancers early.
Infected Blood Scandal: PM risks ending on 'wrong side of history'
05 Dec 2023 13:38
Campaigners say the government works "at a snails pace" to compensate victims infected with HIV or hepatitis C.
Access Standards
The standards are:
People receive a prompt response to their contact with a GP practice via telephone.
Practices have the appropriate telepho-ny systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls in this way.
People receive bilingual information on local and emergency services when contacting a practice.
People are able to access information on how to get help and advice.
People receive the right care at the right time in a joined up way which is based on their needs.
People can use a range of options to contact their GP practice.
People are able to email a practice to request a non-urgent consultation or a call back.
Practices understand the needs of people within their practice and use this in-formation to anticipate the demand on its services.
Dyma'r Safonau:
Mae unigolion yn derbyn ymateb prydlon pan fyddant wedi cysylltu â phractis meddyg teulu dros y ffôn.
Mae gan bractisau y systemau ffôn priodol ar waith i gefnogi anghenion unigolion sy'n golygu nad oes angen ffonio nôl sawl gwaith a byddant yn sicrhau eu bod yn ymateb i alwadau fel hyn.
Mae unigolion yn cael gwybodaeth ddwyieithog am wasanaethau lleol a brys pan fyddant yn cysylltu â phractis.
Mae unigolion yn gallu cael gwybodaeth am sut i gael help a chyngor.
Mae unigolion yn cael y gofal cywir ar yr amser priodol mewn ffordd gyd gysylltiedig ar sail eu hanghenion.
Mae unigolion yn gallu elwa ar amrywiol opsiynau i gysylltu â'u practis meddyg teulu.
Mae unigolion yn gallu anfon e-bost at bractis yn gofyn am ymgynghoriad nad yw'n frys neu'n gofyn iddynt eu ffonio nôl.
Mae practisau'n deall anghenion unigolion yn eu practis ac yn defnyddio'r wybodaeth hon i ragweld y galw fydd am eu gwasanaethau.
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